Shipping & Delivery

• How long does shipping take?

          Standard shipping takes 3–7 business days. Express options are available at checkout.

• Do you ship internationally?

           Yes, we ship worldwide. Delivery times and rates vary by region.

• How do I track my order?

           You'll receive a tracking link via email once your order is dispatched.

Orders & Returns

• Can I return or exchange my order?

          We do not accept returns for a change of mind. 

• What if my item arrives damaged?

          Contact us within 48 hours with photos and we'll make it right immediately.

• Can I cancel or modify my order?

          Orders can be modified within 24 hours of placement.

Payments

• What payment methods do you accept?

           We accept all major credit cards, Shop Pay, and more at checkout.

• Is my payment information secure?

           Yes, all transactions are encrypted and processed securely through Shopify Payments.

Authenticity & Quality

How do I know my bag is genuine leather?

All our products come with a quality card confirming materials and craftsmanship origin.

Are your products ethically sourced?

We are committed to responsible sourcing and work only with suppliers who meet our quality and ethical standards.

Account & Contact

• Do I need an account to place an order?

          No, you can check out as a guest. However, creating an account lets you track orders and save                    your details and also allow you to enjoy some of our discount.

• How do I contact customer support?

           Reach us via the contact form on our website or email us directly at support@jmnarte.com. We                   respond within 24 business hours.

• Do you have a physical store?

           We currently operate online. Follow us on social media for pop-up and event announcements.